Product Return Policy
I. DAMAGED OR DEFECTIVE PRODUCT
A. Within 30 days
Within thirty (30) days from the date on the original packing slip accompanying the delivered Product(s), VisioLogix shall fully replace any damaged or defective Product(s) caused by the manufacturer. To return damaged or defective Product(s), Customer must contact VisioLogix to request a Return Authorization (RA) number, prior to delivering or shipping said Product(s) to VisioLogix. Customer is responsible for delivering or shipping said damaged or defective Product(s) to VisioLogix’s principle place of business, at Customer’s sole expense. The damaged or defective Product(s) must be received by VisioLogix within thirty (30) days from the date on the original packing slip for this policy to apply. Upon VisioLogix’s receipt of the Product(s), VisioLogix shall arrange for a duplicate of the damaged or defective Product(s) to be delivered or shipped to Customer, at VisioLogix’s sole expense.
If Product discontinued
If within the thirty (30) day period specified herein, any damaged or defective Product(s) requested for replacement by Customer is discontinued by the manufacturer, VisioLogix shall elect to either: 1) deliver or ship to Customer Product(s) that have the functionality and performance of the Product(s) originally ordered, or 2) refund 100% of the Product’s cost to Customer (excluding shipping and handling).
B. After 30 days
After thirty (30) days from the date on the original packing slip accompanying the delivered Product(s), Customer must directly contact the manufacturer of the Product(s) for any repair or replacement of the defective or damaged Product(s). Given that not all manufacturers provide warranties for all of their Product(s), it is Customer’s responsibility to determine, either independently or by asking VisioLogix’s sales representatives, prior to placing the order, whether the Product(s) Customers are purchasing from VisioLogix is accompanied by a manufacturer’s warranty, and if so, for what length of time. Regardless if the Product(s) was originally damaged or defective upon delivery to Customer, if Customer does not discover the defect or damage within the thirty (30) day period herein, and requests replacement by VisioLogix for said Product(s) after the thirty (30) day period, VisioLogix shall not be responsible for replacing said Product(s).
II. NON-DAMAGED OR NON-DEFECTIVE PRODUCT
A. Within 30 days
Within thirty (30) days from the date on the original packing slip accompanying the delivered Product(s), Customer may return any non-damaged or non-defective Product(s) unopened from its original packaging. To return a Product(s), Customer must contact VisioLogix to request a Return Authorization (RA) number, prior to delivering or shipping said Product(s) to VisioLogix. Customer is responsible for delivering or shipping the Product(s) to VisioLogix’s principle place of business, at Customer’s sole expense. The Product(s) must be received by VisioLogix within thirty (30) days from the date on the original packing slip for this policy to apply.
1. If Customer has not paid for Product(s)
If Customer has not paid for the Product(s), then VisioLogix will invoice Customer a restocking fee of twenty five percent (25%) of the Product’s cost (excluding tax and shipping and handling).
For illustrative purposes only, if the Product cost was $100.00, then Customer will be billed a restocking fee of $25.00.
2. If Customer has paid for Product(s)
If Customer has paid for the Product(s), then VisioLogix shall elect to either credit or refund to Customer, within thirty (30) days from the date VisioLogix receives the returned Product(s), the total of each Product(s) cost and tax on each Product(s), less a restocking fee of twenty-five percent (25%) for each Product’s cost, and less tax on the twenty-five percent (25%) restocking fee. Any credit or refund shall not include the cost of shipping and handling for said Product(s).
For illustrative purposes only, if the Product cost was $100.00, and sales tax at 8.25% is $8.25, Customer shall be refunded the total of the Product cost and tax on the Product ($108.25), less a restocking fee of twenty-five percent (25%) of the Product’s cost ($25.00), and less tax, at rate of 8.25%, on the twenty-five percent (25%) restocking fee ($2.06).
$100.00 + $8.25= $108.25
$108.25 – $27.06 ($25.00 + $2.06) = $81.26 (Amount of refund/credit)
B. After 30 days
Any Product(s) returned, unopened from its original packaging, that is neither damaged nor defective and has not been received by VisioLogix within the thirty (30) day period specified above, shall not be accepted by VisioLogix under any circumstances. If Customer has not returned the Product(s) to VisioLogix within said thirty (30) day period, Customer has agreed to accept the order, and the sale is considered final. Therefore, VisioLogix recommends that Customer inquire about any available evaluation Product(s) prior to purchasing a Product(s) Customer is unfamiliar with.
C. Opened Packages
Any Product(s) returned in opened packages will not be accepted by VisioLogix; even if returned within thirty (30) days of the original packaging slip.
III. EVALUATION PRODUCT(S)
For an evaluation Product(s), please ask your VisioLogix sales representative. With an evaluation Product(s), Customers have anywhere from fifteen to thirty (15 – 30) days, depending on the Product’s manufacturer, to use and evaluate the Product(s), without incurring any obligations or costs for use of the Product(s). However, with an evaluation Product(s), Customer will be responsible for all shipping and handling charges for shipment of the Product(s) to Customer, and re-shipment of the Product(s) to VisioLogix place of business, at the end of the evaluation period. Customer shall also be responsible for any installation charge on Product(s) that require special installation or installation of such Product(s) at the request of Customer. An invoice for shipping and installation charges shall either accompany the Product(s), or thereafter be sent by VisioLogix to Customer. Any Product(s) not returned to VisioLogix after the evaluation period specified on the invoice shall be deemed as a purchase by Customer, and sale is considered final. Customer shall be billed for said Product(s) at the current retail price.
A. Damage to Evaluated Product(s)
At any time the evaluated Product(s) is damaged by Customer or its carrier, Customer shall incur all liability. VisioLogix, at its election, shall either: 1) accept the damaged Product(s) and bill Customer for all repair costs, including but not limited to parts and labor or 2) reject the damaged Product(s) and bill Customer at the current retail price for the evaluated Product(s) less the amount of security deposit.
B. Security Deposit
Customer is required to place a security deposit in the amount of $500.00 or 25% of the total value of the evaluated Product(s), which ever is less, prior to receiving the said Product(s). Upon the return of the undamaged evaluated Product(s), Customer will be returned the security deposit.
IV. RIGHTS OF VISIOLOGIX
VisioLogix reserves the right to inspect all returned Product(s). Upon inspection and determination that Product(s) were damaged through the negligence of Customer, its representative, or agents, VisioLogix, at its election, shall either: 1) accept the Product(s) and bill Customer for cost of all repairs, including but not limited to parts and labor, less security deposit for evaluated Product(s); or (2) reject the returned Product(s) and invoice Customer for the current retail price of the Product(s).
New Product Warranty Statement
Within 30 days
Within thirty (30) days from the date on the original packing slip accompanying the delivered Product(s), VisioLogix warrants that it will attempt to repair any computer hardware Product(s) purchased from VisioLogix. This warranty does not include software programs or applications. Within this thirty (30) day period, Customer must contact VisioLogix and inform our technical personnel of the problem for diagnosis, prior to delivering or shipping said Product. If VisioLogix’s technical personnel determine that the Product is reparable, then VisioLogix shall provide Customer with instructions on delivering or shipping the Product to VisioLogix’s principle place of business. Customer is responsible for delivering or shipping the Product(s) to VisioLogix for repair, at Customer’s sole expense. Once the Product(s) is received by VisioLogix, VisioLogix’s technical personnel shall trouble-shoot and attempt to repair the Product(s).
If repair possible
If repair is possible, then within thirty (30) days of receipt of the Product(s) from Customer, VisioLogix shall repair the Product(s) and make it available to Customer for pick-up at VisioLogix’s principle place of business, or ship said Product(s) to Customer, at VisioLogix’s sole expense.
If repair not possible
If VisioLogix’s technical personnel determines that the Product(s) cannot be repaired effectively, due to damage during shipment or is defective as manufactured, then VisioLogix shall replace the Product(s), in accordance with VisioLogix’s Product Return Policy.
After 30 days
After thirty (30) days from the date on the original packing slip accompanying the delivered Product(s), Customer must directly contact the manufacturer of the Product(s) for any repair or replacement of the non-functioning, damaged, or defective Product(s). Given that not all manufacturers provide warranty for all of their Product(s), it is Customer’s responsibility to determine, either independently or by asking VisioLogix’s sales representatives, prior to placing the order, whether the Product(s) they are purchasing from VisioLogix is accompanied by a manufacturer’s warranty, and if so, for what length of time. Regardless if the Product(s) was originally damaged or defective upon delivery to Customer, if Customer does not discover the damage or defect within the thirty (30) day period herein, and requests repair by VisioLogix for said Product after the thirty (30) day period, VisioLogix shall not be responsible for repairing or replacing said Product.
TERMS AND CONDITIONS OF SALE
The following terms and conditions govern the sale by VisioLogix (hereinafter “VisioLogix”), the entity named on the quote and/or invoice, to the Customer on orders for computer systems and/or related products or services. THESE TERMS AND CONDITIONS APPLY (1) UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH VisioLogix, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN OR (2) UNLESS OTHER VisioLogix STANDARD TERMS APPLY TO THIS TYPE OF TRANSACTION. These terms and conditions are subject to change at any time, in VisioLogix’s sole discretion.